Description
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
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This bottle is exactly what I wanted. It’s compact and provides a dish to fill with water.
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Brilliant bowl Holds a fair amount of water and keeps well chilled highly recommend
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My teenage son loves the canister for him and his dog. Easy to use, sturdy, packaged well. The bowl is sturdy as well, stays in place and easily twists off and on.
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Very good to have on hot walks. Olive, my foster pup from Pups with Passports, really appreciated the cold water and even laid her neck over the bowl to get cool.
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On my walks with our puppy in the past, I have carried a bottle of water and then an expandable container for the water to go into. All change - This fantastic bottle allows me to simply squeeze the bottle so that the water flows into the cap
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This product is great. Tried it out to see how it would work when we got it. Our golden loves it! We purchased it knowing that hurricane season is upon us soon and this makes hurricane evacuation with a dog just a little bit easier.
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I have 2 flat faced dogs....and this is perfect to take out and about with us! Originally we had to lug around the water bottle stand from home but this little water bottle has made things so much easier!!!!
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This is genius. My dog and I don't go on super long walks, but we do go around the neighborhood quite a few times, and this product prevents me from having to plan out water breaks. Now we can just stop for a water break wherever we are.
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We bought this because the first one we bought leaked. We have a French bulldog puppy with a cleft pallet and this works very well to take with us
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I purchased a sleek looking bottle for my dog but it leaks all over the place when I put it down. This works perfectly for him and hasn't leaked during our outdoor jaunts.