Payment & Security
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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
Really easy to use too.
These have been great, especially when the wood isn’t very dry.
Love these. So easy to use and proceeds go to a good cause.
Works as advertised, i will buy them again
Better than any other fire starters I’ve tried.
These things are amazing.
I have been using these for years.
Love the pine fragrance!
a little bit pricey but it works soo great so I forgot about the price
Gave it as a gift and the recipient said it smells really good.
These are, by far, the BEST firestarters I have ever used!!!
clean and easy way to start a fire in a wood fireplace
Though they really helps to burn stras a fire they are way too expensive for me
So easy to use!!!!!Definitely 5 stars. We used it last Friday and people started to ask what product it was . They wanna buy them.
I will be sure to take these camping trips, etc. They really work and work well. Best product ever.
Love these! Never again will we use newspapers to start our fires.....we use these and we have a blazing fire in no time!
I encountered these things only a couple of months ago. Before that I used paper as a fire starter. These are so much easier. They work as promised.
I don't know if it is the best. If not, it would be tied with the best because I cannot think of anything better. I am very pleased with its performance and reordering the item.
Went camping in Yosemite. Loved them. Fastest fire we ever started. Super easy. Other campers used them and were also impressed. These will be in our camping gear ALWAYS.
I have used these in the fireplace all winter, waterlogged wood from snow... no problem. Green wood that hasn't had time to cure... no problem. These are my new go to fire starters.
These are the best fire starters I have ever bought! Have bought several of these, and am getting ready to order more. They light instantly and always get the wood in my fireplace going.
These things work great. Light any corner of the cardboard holder, place under your hearth and your firewood, and you'll have a roaring blaze in 5 - 10 minutes. Beats messing around with newspapers to get your fire started.
Used for outdoor bonfire Worked well. Good scent Easy to use . Light em spend the remainder of time pounding beer and whiskey.