Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
I love this bar soap for our pup. He is a medium sized aussie cattle mix who loves to roll in dirt, play outside, AND sleep in bed with us. The soap lathers up great and leaves him smelling wonderful. Thank you for making a great product!
The scent is not real strong which I guess is probably good for dogs with sensitive skin. I highly recommend trying this shampoo for your dog, you will not be disappointed.
This bar has an amazing lather and is so easy to use.
Her coat is nice, soft and shiny and the soap scent is very nice and clean. She is never happy about having to have a bath so we won’t ask her for an opinion.
Loving this bar so far!! My 70lb pittie has the worst seasonal and food allergies I’ve ever seen and he needs baths often to keep his yeast at bay(yes we feed raw meat only, no grains or fillers, probiotics and colostrum/goats milk - he still has yeast-he’s special haha) anyyywho the soap was great! He didn’t knock it over when he shook like he used to do with the bottle. His old shampoo went out of stock and I was so worried about finding him a new soap cause of his skin problems. This one is a winner! It’s also way easier to just run all over his bod instead of stopping to squirt more in my hand.
I love this bar soap. First, it is easier to use than a bottle shampoo. If you are holding a sprayer in one hand, it is much easier to shampoo the dog with the bar in the other hand. The bottles are awkward. Second, it rinses completely clean. No residue. I have spent so much time trying to get all of the soap out of my Golden Retriever’s coat. Third, the smell is nice. He doesn’t have that wet dog smell for very long after his bath. He is a therapy dog so he gets bathed once a week so it is nice that it has no nasty chemicals. I love my dog so that is important to me.