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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
I really love this carrier. The only reason why I did not give it five stars is because I think it’s a little big for my 4 months old chihuahua
Nice small case
It is nice and sturdy very lightweight but I thought it would be a little bigger since it was for medium dogs and I have a kitty and it doesn’t give him much room to stand up to stretch out not turn around.
I love the color! It’s a little wider than I expected but I don’t mind it’s spacious for my cockapoo pup, she can comfortably turn and lay in it. I do wish that the handles were shorter but it’s not a huge deal. The sides and bottom are also very sturdy, this was well worth the price. I hope it isn’t too big for flying.
very good product perfect fit for my cat
Such an improvement over the bulky, heavy plastic style!
We like this carrier and our cat loves it. She sleeps in it everyday and hope she still likes it when she goes to the ver in it.
Perfect size for my 4.5 lb chihuahua. I use it when we go bye-bye. My pup likes to sit on my lap when I drive, but that is way too dangerous! She did not like the basic puppy car seat, so I needed a plan B. This carrier sits securely on my passenger seat. She would rather be on my lap looking out the window, so it has taken some "getting used to". All in all, it is a great back-up to a car seat.
Absolutely love this for my Chi. I added her dog bed because the one that came with it is very thin and not very plush. Other than that I love that it unzips just about in every part. It’s worked well for us.
This is great for a kitten and cat carrier. My cats love being able to see more instead of all closed in. My kitten even likes to sleep in it
Very sturdy and durable. Great quality and price. Pretty burgundy color. My Maltese loves it. We will be traveling soin so I put it down so she could get in and out. I catch her in in alot. I think it is going to work great. Love it
It is a perfect pet carrier, exactly as advertised and well made.
This is a great carrier at a great price. It's roomy enough for a small dog or a large cat, has a carpeted insert that serves as the floor. It has screen on one side at the top and can be opened from the end or the top. It's very well made and the color burgundy is my favorite color. Very happy with this product. 5 stars
I was worried she wouldn’t like it. We are going on an airplane in a few weeks. I thought she would be resistant to going inside, but I set it down for her to get use to it. She’s a fan! She goes inside without commands.
I love this carrier. It is light weight and so easy to collapse and set back up. It has pockets to store things and more than one way to carry it. It seemed a little smaller than I had hoped..but, honestly that was my fault because I really didn't take the time to measure. I think big cats would fit in it. My guy just barely fit....no real room to move but I think it is still more comfortable for him than the cold hard plastic ones.
I love this, it comes super easy to fold down and put up, great bed lining that keeps a dog warm/cool for whichever weather you're driving in, my cavalier is 10 lbs and she fit very comfortably in it.
Perfect fit for my Shih Tzu and it keeps my little companion safe in the car going to and from vet appointments,etc. I think it will come in handy when I need to fly as well. It's a good quality product.
I purchased 4 various pet carriers for our 2 doggies' first flight. I returned 2 of them. I kept this carrier and I was very pleased that my dog who is 8 pounds fit perfectly. Another bonus was that this carrier fit nicely underneath the seat of a Southwest Airline plane. It is easy to see your pet with all the mesh on the bag from every angle. Good purchase and great value. Nice packaging.
I bought this pet carrier for my two bunnies. I have one bunny who is difficult loading up for a vet visit, but this case offers a few different ways to get the animal loaded safely. I love how much of it is see-through mesh so they are not totally closed in and can't see. It is soft and comfy and very spacious for 2 small-medium pets. It's perfect for me. I bought the purple color which is pretty. My favorite is how it will collapse flat for super easy storage when not in use. It was so great, my friend who has difficulty loading her cats for vet visits, asked me to get her one. This was my second purchase!
I have a cat and have had difficulty finding a carrier he fits, and likes. This one nailed it 110%! I set it out for him to get use to it, and he slept in it for about an hour right then. He was more calm and comfortable (and quiet in the car) than any other carrier I've ever had. His view isn't obstructed, and he still felt safe and has protection for winds or rain. The handles and strap are very comfortable for me and feel very secure. Easy to maneuver and secure in the car. The frame work is sturdy - padding is obviously comfy for this prince of a kitty to curl up and sleep in it at first sight. The multiple entrances are an added plus at the veterinary office - they just opened the full side to give him his booster shot without having to take him out. There was zero stress, which for me is huge. I don't recommend products often, but this one I will, and do. It's (dare I say) purrrrr-fect!