Payment & Security
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How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
So I have an 11 month old pity who choose through everything that we give them within hours to a day or two. This he has a really hard time chewing and has been lasting weeks. So most likely I will buy another one.
My dog absolutely loves this thing and wouldn’t stop playing with it until she chewed the bones of and then ripped it apart after a week or so. Lasted as long as I would have expected given there are bones to chew and it’s natural fibers.
Our little puppy absolutely loves his bear. It is well made and keep him thoroughly entertained
This toy is great. We bought a collection of toys for my sister's lab puppy for Christmas and this toy was our favorite and the dog's favorite. Well made and cute.
My 60 pound puppy likes this toy very much, but he was able to tear off the ears after a few hours of chewing and "unstuff" the body. The ropes and outer casing have held up well, other than that.
Very durable toy dog toy. The body is made of a combination sectional tight weave burlap and leather. The leather ears were the first to go but it took more than a month for our medium sized dog to chew through the jute rope and separate the head. She has yet to chew it open. To give some perspective, or dog can usually tear open and disembowel a "regular" dog toy in a day.
I'm always looking for the next best dog toy, something that can withstand attack by Riley, our 16-month German Shepherd Dog, who has been known to knock off a heavy duty Jolly Ball in just a few minutes. Having read the other reviews, I was intrigued by this toy and decided to give it a try. And I was not disappointed! The leather doesn’t smell terrible and I think my dog is actually intrigued even more by the smell. The ropes are strong and after a month the toy still looks like a bear.
My 6 month old yellow lab absolutely LOVES this toy! The bad part is that he ends up eating it and I have to take it away from him. This is not meant for power chewers but he loves it so much I continue to buy it but I definitely keep a close eye on him.
I wouldn’t say it’s very durable, like a month maybe, but my pup is definitely excited about the bear!