Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
would recommend to buy
It’s good for an oily face
The best thing I spent money on. I love it
I like how gentle it is on my skin
Love this stuff! Makes your face feel really clean
This is a good cleanser. It makes my face feel fresh and clean without drying it out.
my son asked for this while he was overseas and he loves it.
One of the best face cleaner
This is awesome, you can actually feel when it is doing its job.
Works perfectly, but a little pricey for me
Actually it’s really good. So far so good
Good product. I will definitely buy it again
Great facial cleanser for all skin types.
Been using for a few days now and I already love it. Definitely recommend
Sheerness and thickness is absolutely perfect!!! A must buy!!
Face feels very clean and smooth after using it. Highly recommend it. I will also try their other products soon.
Will not leave your skin feeling dry and tight. Works better then other cleansers I’ve used in the past.
Helped clear up some problem patches in the first week of use. The jar is small, but you only need a very small amount to use on your face. Will last a while.
Perfect for my skin. I will use this for as long as the product is made. It’s that great for making your skin clear and clean. A+++
Very good item. Will definitely buy it again. Best charcoal cleaner used until now.
Love the product, just received it and used it only a couple of times so far but I love how clean and fresh my skin is after I use it.
I decided to start taking better care of my skin, and after using this I immediately noticed a difference. I am loving this product so far!
Great product! Makes my skin look a lot more fresh and non-dirty. There's definitely a big difference when using this, love i
This stuff works great. Your face will literally feel extremely clean. It removes all dirt and oil and you only need to use about a dimes amount. Definitely worth the money.
Although I've only recently began using Lumin Charcoal cleanser, it is quickly becoming my favorite. My face feels incredibly soft and clean. All of Lumins products have exceeded my expectations.
First time in my life using a facial cleanser. After using the product my face feels so refreshed and it smells great. As well as the exfoliating rub, great products are a must have when you're aging.
This product left my face feeling refreshed and significantly more vibrant after only a few days of using it. I normally experience “skin purging” when using any new product, but this one seemed to cleanse my skin without causing breakouts or irritation.
Absolutely hands down my favorite face wash of all times. I have had mixed feelings about the rest of Lumins products but this is something I have had nothing but positively raving opinions on. It has great lather and makes your skin feel smooth and clean afterwards.
There’s nothing negative to say. This is by far the best facial cleanser I’ve ever used before. You need barely any to give your skin a nice clean feeling. Doesn’t dry out skin and gets rid of oily skin problems quickly! I highly recommend this to anyone with any skin type!