Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
How to search for products?
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
Do I need to create an account to place an order?
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
How do I place an order?
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How do you protect my personal details when I register and check out?
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Can I buy your items and send them to someone as a gift?
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Can I change or cancel my order?
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
An item is missing, wrong, or damaged in my package. What should I do?
We're sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
Great product at a good price!!! I'll be back for more colors.
Thank you for a great product!!!!
I really love this collar. The color is great and the quality is there
I've purchased three purple houndstooth collars in the past for our pets. The two other dog collars I purchased previously have lasted three years and still looking and working great. Those were both size small on 20 lb dogs. A cat collar I got was of a different fabric that showed more wear, but it also was durable. Obviously, I am a repeat customer, and will buy again as need arises.
I had looked various places for the right collar for my dogs that was not too pricey but not too cheap in quality. I fortunately came across these collars that were great in quality and in price also! So happy with my purchase
We have been using this collar for various rescue dogs that have found their ways to our house over the past year instead of a regular collar, but it's gotten plenty of use because most of these dogs have had no leash manners at all and will pull and pull and pull on walks. - It's just small, and works fantastically. - The clasp is super strong, doesn't come apart when I try to pull it apart. - The adjuster doesn't loosen over time, either. - The Purple Houndstooth is pretty accurate, looks nice and fresh. - We've washed it once or twice without any issue and it still looks brand new. - No fraying of the fabric or anything like that. - Can't find a single problem with it, really. Just a really good, basic collar.